FAQ

Common Questions

For a list of the gift cards we accept, head to our Available Cards page. You can also check your gift card balance there!

At this time, we only accept gift cards from customers living in Nigeria and Ghana. Are you on a student or work Visa? We may ask you to submit travel documents, Visa details, or proof of your residential address.

To check your gift card balance, go to our Available Cards page, search your gift card, and instantly check your balance.It is important to ensure balance is verified and remains intact while we process your gift card order to avoid unnecessary cancellations.

Customer support is available 7 days a week:
Monday to Friday from 7am to 7pm EST and 9am to 3pm EST on weekends.